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Deep Dive Into My Story

orange clown fish in between bubbles coming out of a laptop screen
Eszter Kiss - Webesti profile image
Hey there, I'm Eszter.

Originally from Budapest, Hungary, I’ve spent most of my adult life in sunny Mallorca, Spain, while also immersing myself in the vibrant cultures of cities like London, Los Angeles, and Southeast Asia. Currently residing in Spain, I bring a global perspective to my work as a freelance web designer and developer.

Despite holding a diploma in economics and enjoying a thriving decade-long career in hotel management, I felt compelled to pursue a more dynamic and ever-evolving path. 

In 2020, amidst global upheaval, I made the bold decision to transition into the world of IT. Drawing upon my extensive background in customer service and hotel management, I embraced this new chapter with enthusiasm and dedication. 

Creating a website is where technology intersects with design, digital marketing, and interpersonal skills. It's a dynamic blend that I'm truly passionate about.

Over the years, I’ve had the privilege of collaborating with a diverse clientele, ranging from individual clients to businesses spanning the globe. Whether it’s redesigning existing websites, extending functionality, or creating new WordPress platforms from scratch, I approach each project with creativity, precision, and a commitment to excellence.

I’m dedicated to staying at the forefront of industry trends and technologies, continuously honing my skills to deliver innovative solutions to my clients. Will you be one of them?

 

My Technical Skills +

In webdevelopment learning never stops. Here you can find some of the tools I use when I build a website. I continuously refine my abilities to ensure that I deliver cutting-edge solutions to my clients.

Wordpress
100%
Elementor, WPBakery, Divi, Gutenberg
100%
HTML, CSS
100%
Javascript, REACT
80%
PHP
80%

My Customer Service & Hospitality Skills +

In web development, technical prowess is invaluable, but equally crucial are people skills. Effective communication and understanding client needs are paramount for delivering websites that not only function flawlessly but also resonate with and serve their intended audience effectively.

Expertise in Hotel Industry Operational Procedures
100%
Customer Satisfaction Management
100%
Revenue and Direct Sales Strategy
100%
Channel Management Expertise
100%
Supportive Guidance
100%

My Personal Skills +

In web development, technical prowess is invaluable, but equally crucial are people skills. Effective communication and understanding client needs are paramount for delivering websites that not only function flawlessly but also resonate with and serve their intended audience effectively.

Easy to work with
100%
Honest & Reliable
100%
Cheerful & Positive
100%
Growing mindset
100%
Gets the job done
100%

Currículum

Experience

Drawing from my background in tourism and my extensive experience collaborating closely with clients over the past decade, I’ve seamlessly integrated my customer service expertise into my business in webdesign and development. This allows me to ensure transparent and thorough communication, enabling me to not only understand my clients’ needs but also to exceed them. That’s why I’ve chosen to incorporate my previous achievements from my former career path into my resume, which you can explore below.

2021-NOW

Freelancer
Remote

Web developer & desiGner

Specialize in designing and developing customized WordPress websites mosty for tourism and wellness-related businesses (coaches, yoga instructors, fitness centers, hotels, tour agencies, etc.).
Provide comprehensive consultation and collaborate with new business owners to craft the most effective web solutions, ensuring their online presence aligns with their brand and business goals.
Focus on creating modern, user-friendly, and responsive websites that enhance engagement and growth within the mental and physical health sectors. Achievement: My wonderful clientbase from all over the world

2019-2021

Four Seasons Hotels
UK Collection, London

Reservation Sales Agent

Handled multiple tasks (telephone, email and chat inquiries) in a fast-paced environment while maintaining a high degree of accuracy.
Closed sales with meeting up-selling targets in London's most exclusive, luxurious hotel chain.
Achievement: best agent rating from the Forbes mystery shopper in 2019

2018-2019

Agoda Online Travel Agency
Budapest

Partner Services Coordinator

Handled requests from English, Spanish, German hotel accounts via Zendesk
Onboarding, Payment issues, Content management.
Achievement : Personal best KPI in the team

2011-2017

Zafiro Hotels 
Mallorca

Guest Relations Manager / Activity MAnager

Managing and motivating team members, planning and organizing day-to- day activities and projects, leading regular team meetings and creating the daily hotel newsletter.
Achievement : offered manager position in the first five star hotel opening of the hotel chain